Shipping Policy

ENJOY THE CONVENIENCE OF HAVING YOUR ORDER DELIVERED DIRECTLY TO YOUR DOOR BY ONE OF OUR COURIER PARTNERS.

Our delivery fees will be calculated at checkout, delivery fees are non-refundable.

Standard delivery takes place during office hours, and the shopper cannot select the exact date or time for the delivery.

Warehouse & deliveries are scheduled Monday to Friday from 08:00 to 17:00.

There are no standard deliveries after hours, over weekends, or on public holidays. Please take this into consideration when selecting your delivery address.

In the case of our standard delivery, your parcel will be delivered to the address you specified in the checkout process.

Deliveries outside of SA can be done, and rates will be quoted directly to the client before ordering.

DELIVERY TIMEFRAMES

Delivery timeframes for standard delivery depend on your delivery address, postal code, and courier service to your area.

Standard delivery: 3-5 working days from the payment of your order.

Please note that during high volume periods like seasonal sales or Black Friday, HerbXtract reserves the right to extend their delivery timeframes.

Delivery might then take 3-10 working days.

Lost or Damaged Packages

a. We are not responsible for any lost, stolen, or damaged packages during shipping. If you encounter any issues with your shipment, please contact the shipping carrier directly.

b. If your package is lost or damaged during shipping, please contact our customer service team at [email protected] as soon as possible so that we can assist you in filing a claim with the shipping carrier.

TRACKING YOUR PARCEL

A tracking number will be sent to you via email or SMS as soon as your order has been processed.

If you become aware of missing product(s) once you receive your parcel, and HerbXtract does not notify you thereof via email beforehand, please contact HerbXtract as soon as possible at [email protected] to notify us so that we can resolve the situation as quickly as possible. If contacting HerbXtract via email regarding the missing product(s), please use your order number and the phrase “missing product(s)” in the subject line of your email.